How can I register to the event?
Click on the button "Register" on the startpage to start the registration process.
What is the meaning of "support office"?
"Support Office" are in most cases Enterprise Europe Network offices (Chamber of Commerces, Technology agencies, etc.) who support Companies in doing international business free of charge. If your region is not listed in the drop-down menue, please select "Other".
When will my profile be available online?
Every profile will be quality checked by the event organizer or your support office. If it meets the quality criteria it will be put online, if not, you will be contacted by the event organizer to adapt your profile.
Is it possible to modify my profile?
Yes, it is. Log in via the Login button that you have received with your registration mail. In your personal Dashboard you can use the tabs to modify any of the content you have already inserted.
How can I book meetings?
You can book meetings under "Participants" by requesting meetings. Use the green button "Book meetings" which you can find on each participants profile. You can select the day and time that you want to meet. Now you have to wait for a meeting confirmation from your partner.
Why do I receive none or only a few meeting requests?
None? Have you activated the B2B meeting checkboxes?
Only a few? - The better your profile the more meetings requests you will receive. Often companies want to bypass the registration quickly and do not insert meaningful and qualitative organisation descriptions and collaboration wishes (I am offering ..., I am looking for ...) A low quality profile doesn't animate other companies to get in contact with you.
Can I refuse a meeting request?
Yes of course. In your dashboard select the Tab "Meetings" to list all meeting requests (Own bookings and Guest bookings). Use the button "Reject" to refuse a meeting request.
What if, due to unforeseen reasons, I cannot participate in the matchmaking event?
Please inform the event organiser immediately. If you have booked meetings/you have been booked for meetings, please get directly in contact with your meeting partners and tell them that you cannot keep the appointment.
TIP: Download the "b2match" mobile app (iOS/Android) to
* get access to your meeting schedule on your mobile phone
* be informed about last-minute changes (bookings, cancellations)
* manage additional meetings on-site (send/receive/confirm requests)
